Support

How do I cancel my subscription?

Open the Settings app on your device, tap your name, then tap Subscriptions, select Stache, and choose Cancel Subscription. You'll keep Premium access until the end of your current billing period.

How do I delete my account?

Open Stache, go to the Profile tab, and select Delete Account. This permanently and immediately removes your account and all associated data, including your expenses and categories.

I forgot my password, what do I do?

On the sign-in screen, tap "Forgot password?" and follow the instructions sent to your email to reset it.

I can't log in, what should I do?

First, double-check that you're using the email address you signed up with, with no typos. If the password might be the problem, use "Forgot password?" on the sign-in screen to reset it. Still stuck? Email us at hello@stache.co.za and we'll help you get back in.

The app is not recognising my receipt, what should I do?

Make sure the receipt is well-lit, flat, and fully in frame when you take the photo. If it still isn't recognised, you can always log the expense manually, and feel free to let us know so we can improve receipt scanning.

How do I contact support?

Email us at hello@stache.co.za and we'll get back to you.